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A list of resources about the coronavirus, community-based supports

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These are community, local, state, federal and other online resources about the coronavirus and preparation for you, your family and your home, as well as aid services for individuals and families in need.

Dates and times are subject to change. Verify dates and times with your chosen organization.

• The Centers for Disease Control and Prevention, Includes a "what you should know" section that addresses coronavirus issues for older people and people with chronic diseases at higher risk; steps to prevent illness; what to do when sick; symptoms; answers to common questions; situation updates for the U.S. and the world; as well as information specifically for communities, schools, and businesses, health care professionals, health departments, travel and laboratories.

• Massachusetts state website, Resources on COVID-19; cases; quarantine and monitoring; prevention and treatment; preparation in Massachusetts; travel information; guidance and recommendations; frequently asked questions; printable fact sheets; and contact for infectious disease emergencies.

• Massachusetts small business assistance,

• Johns Hopkins University coronavirus resource center, Heat map showing the coronavirus outbreak, as well as wide-ranging expertly sourced resources about the pandemic.

• Berkshire Medical Center, Information includes basics about the virus and preparation. People should contact their primary care physician if they have concerns. Testing must be authorized through the primary care. The Berkshire Health Systems helpline can answer many questions regarding finding a primary care, testing, or other health related issues. The BHS Helpline can be reached at (855-262-5465).

• The Berkshire Eagle coronavirus update page, All of our coverage on the coronavirus, including local, state, regional, national and world news on the outbreak.

• North Berkshire COVID-19 Command Center. The Northern Berkshire COVID-19 Operations Center serves as a centralized hub for the communities of North Adams, Adams, Cheshire, Clarksburg, Savoy, New Ashford, Florida, and Williamstown; Stamford, Vermont; as well as for MCLA and Williams College. The purpose of this Center is to coordinate efforts, resources, and information within the region. If individuals become aware of resources, needs or there are individuals who would like to volunteer, call the Command Center at 413-662-3614 or email at to share information.

• Reduced BRTA Bus Service: Due to the continuing impact of the COVID-19 virus, Berkshire Regional Transit Authority (BRTA) will reduce the normal weekday service to a modified schedule effective Monday April 6. Saturday service has not been affected and will run as scheduled. Modified schedules of the effected routes below will be posted to the BRTA website

For routes affecting north Berkshire (These routes will have 120-minute between arrivals)

Route 1 Pittsfield to North Adams, will leave the ITC at 5:30, 7:30, 9:30, 11:30, 1:30, 3:30, and 5:30

The following will operate on a regular weekday schedule:

Route 1 Evening Pilot Pittsfield to North Adams,

Route 3 Williamstown to North Adams,

Route 5 Pittsfield to Lanesborough,

Route 11N Evening Pilot to Walmart,

Route 34 North Adams Loop.

The following routes will not run: Route 3S Pittsfield to Williamstown.

For other route changes throughout Berkshire County, visit These lifeline services provide to the BRTA communities will continue as long as possible during this pandemic. The safety of our staff, operators, and customers remains very important to us. For additional information regarding these changes, please contact the BRTA at 413-499-2782.

The BRTA is providing transportation for critical trips only. The BRTA highly recommends all customers wear a medical or cloth mask to cover their mouth and nose, as recommended by the CDC, while onboard any BRTA vehicle. Also, practice social distancing while riding on the bus; maintain space when seating. All riders must be traveling to a critical, essential destination. Critical trips are defined as work related, vital appointments, or necessary shopping trips. For additional information regarding these changes, please contact the BRTA at 413-499-2782 or visit

• Eviction and Housing Changes: There have been changes to housing and eviction cases during the coronavirus pandemic. 

• Elms College Off Campus at Berkshire Community College will be hosting a Virtual Instant Accept Day on April 22 from 11 a.m to 2 p.m. Email your official transcripts prior to your personal meeting in order to be conditionally accepted that day into our Fall 2020 Social Work or Early Care and Education Bachelor's Degree Completion Programs. For further information and to schedule your personal appointment, please contact Kelly Zieba at or 413-234-0671.

• Northern Berkshire Adult Education has gone virtual! All classes are offered online, even the PCA class. Free to all adult learners. Brush up your skills to get your GED or to prepare to return to college from the comfort of your home. Contact Bob or AnnaMaria at 413-662-5330 or 413-662-5386.

• Northern Berkshire Communty Coalition announces changes to hours and programs: nbCC remains committed to serving the community and the nbCC office will remain open, by appointment only. Our open hours have changed slightly again to Monday through Friday from 9 a.m. to 3 p.m. with no Saturday hours. Call 413-663-7588 to schedule an appointment or you are encouraged to call with any questions, or for support. All nbCC events and group programs have been temporarily suspended.

The UNO Community Center open hours, programs and rentals have been temporarily suspended.

The Beacon Recovery Community Center program has been temporarily suspended. See info below about phone-in All Recovery meetings.

nbCC's Bike Collective open hours have been temporarily suspended.

All changes will be until further notice. nbCC's priority is to protect the safety and health of all nbCC staff, volunteers and visitors. For more information, contact Amber Besaw, Executive Director of nbCC at 413- 663-7588.

nbCC's Beacon Recovery Community Center invites all in the community to join us for a daily All Recovery phone-in meeting. We will be holding the meeting via conference call for anyone who wishes to attend. An All Recovery Meeting welcomes anyone who struggles with addiction of any sort, is affected by addiction, or wishes to support those on their recovery journey. To join the meeting between 1:30 to 2:30 p.m. each day, call one of the following phone numbers, and when prompted, enter the meeting ID number: 646-558-8656 , 312-626-6799, 301-715-8592, 346-248-7799, 669-900-9128 or 253-215-8782; meeting ID: 822 527 847. If you have any questions about this meeting or other recovery resources available during these challenging days, call 413-663-7588, ext. 29, or email

Al-ANON meetings will be held via Phone-In Meetings, Thursdays and Sundays at 7 p.m. The call-in information is 401-379-0339 PIN# 159328.

• Berkshire County Regional Housing Authority's: Although BCRHA's physical office space will be closed to the public, BCRHA staff will continue to work with households in need of assistance through telephone and video conferences, when possible. You may leave a message at the following number 413-443-7138. This number will be checked periodically throughout each weekday. You can also go to BCRHA's website to access the staff directory as well.

• Child Care of the Berkshires Inc.: All Child Care of the Berkshires Inc. buildings and child care programs will be closed until May 4, however, CCB staff continue to work from home to support children and families. Check the CCB of the Berkshire Facebook page for updates regarding all childcare and family support programs.

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• The Family Center at Child Care of the Berkshires: All Family Center playgroups and events are cancelled until May 4. The Family Center Staff continue to support families from home and on Facebook. Family Center staff are checking phone messages and returning phone calls, 413-664-4821. Check out the Family Center's Facebook Page for updates, support and activities.

• Procedural Changes for ECU Health Care: The Ecu-Health Care office is currently closed to in-person appointments and drop-offs. Staff is available to assist you over the phone during regular business hours of 8:30 a.m. to 5 p.m. Monday throughThursday and 8:30 a.m. to 4 p.m. on Friday. Should you need to drop of verifications to be forwarded to MassHealth or the Health Connector, use the envelopes provided outside our office door and leave them in our drop box. To contact MassHealth directly, call 800-841-2900. To contact the Health Connector directly, call 877-623-6765. 

• BCAC: If you were recently laid off, or experience a business slow down, contact BCAC for support with fuel assistance, utility bills, tax preparation, and more. Call 413-663-3014.

• Roots Teen Center: ROOTS will be closed to the public until further notice. Meals are available for pick-up by appointment. Contact Paula Buxbaum, executive director, at 413-663-0250.

• The Department of Unemployment Assistance can be reached at 877-626-6800. Please reach out if you need assistance. You should apply for unemployment benefits during your first week of total or partial unemployment. Most claims are processed within 21-28 days after filing.

• People should be mindful of potential fraud. Massachusetts residents who believe they are victims of fraud or other criminal activity related to the pandemic should contact the United States Attorney's Office at USAMA.victimassistance@usdoj. gov or call 888-221-6023 and leave a message. Members of the public can also contact the FBI's Internet Crime Complaint Center by visiting If you or someone you know are in immediate danger, call 911. The Consumer Protection Hotline is also available at 617-727-8400 to address questions or concerns.

• Elizabeth Freeman Domestic Violence Prevention Center: 866-401-2425

• Department of Children and Families: 413-236-1800

• Berkshire Immigrant Center: 413-445-4881

• MassHealth has expanded eligibility and coverage in response to COVID19. See for more information.

• Elder Services: 413-499-0524, Council of Aging for the respective town.

• Veterans: Solider On: 413-236-5644;

• Financial resources:

DTA Assistance Line: 877-382-2363

Berkshire Community Action Council: 413-445-4503; 413-663-3014

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Department of Unemployment Assistance: 877-626-6800, 617-626-6338

Unemployment has waived the waiting period.

MA Consumer Protection Hotline: 617-727-8400

Food access

• The Department of Transitional Assistance is issuing emergency SNAP (food stamp) supplements to many SNAP households to help buy food during the pandemic crisis. Congress approved special SNAP supplement benefits in response to the COVID-19 pandemic. 

Food pantries

• Al Nelson Friendship Center, North Adams: New temporary location, Wednesday from 10 a.m. to 2 p.m. and 3:30 to 5 p.m. St. Elizabeth's Parish Center. Food will be boxed and distributed one at a time outside, no one will be allowed inside the pantry. 

• Salvation Army, North Adams: Tuesdays from 12:30 to 3 p.m. Meet at the front door to receive food.

• Brown Bag Program at the Spitzer Center: For participants of the Brown Bag Program on the fourth Friday of the month. Drive-by distribution from 12:30 to 1:30 p.m.

• Community Bible Church Food Pantry: Third Wednesday of the month. Distribution of fresh vegetables, fruits, dairy and shelf life food will be on April 15 from 12 noon to 2:00pm. This will take place outside. For food emergencies Monday-Thursday please call 458-5556.

• Williamstown Food Pantry at Saints Patrick and Raphael Parish: Wednesday from 9:30 a.m. to 12 p.m., 53 Southworth St. Drive through distribution.

• Food Bank of Western MA Mobile Food Bank, Adams (Adams COA) and North Adams (Brien Center): Adams: Tuesdays, second and fourth, North Adams: first and third Fridays from 10 to 11 a.m. Bring your own bags.

• Cheshire Food Pantry: First Saturday of each month from 11 a.m. to 12 p.m. Emergency food is also available. Call 413-743-5028.

• Veterans Food Pantry: Closed until further notice.

• Pope John Paul Charity Center in Adams: Closed until further notice.

Meal sites

• Berkshire Food Project, North Adams: Monday, Wednesday and Friday only from 11:30 a.m. to 1 p.m. Two meals will be prepared each of these days, to-go only, under tent at back kitchen entrance.

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• First Baptist Church, North Adams: Saturday from 11 a.m. 12:30 p.m. Takeout only.

• Adams COA: Grab and Go Congregate Meals available, M-F, call 413- 743-8333 to order. $2.00 donations are appreciated.

• Cheshire COA: Grab and Go Congregate Meals available M-T-W, Call 413- 743-9719 to place order.

• North Adams COA: Grab and Go Congregate Meals available, M-F Call 664-9826 one day in advance to place order.

• Roots Teen Center: Meals are available for pick-up by appointment. Contact Paula Buxbaum, Executive Director, at 413-663-0250.

School food distribution sites

• Hoosac Valley Elementary School (14 Commercial Street Adams) - M-W-F from 9:00 - 11:00. For children 18 and under. Grab and go breakfast and lunch. Please go to the back door of the cafeteria near the playground to pick it up. Monday and Wednesday packages include 2 meals.

• NAPS: Brayton Elementary School, Colegrove Park Elementary School, Mohawk Forest Apartments, Greylock Valley Apartments, UNO Center Parking Lot - Monday-Friday (Friday grab and go will also have breakfasts and lunches for Saturday and Sunday from 11:00-12:00. For children 18 and under. Grab and go breakfast and lunch. 

• McCann Technical School is offering grab and go dinner and breakfast for the next day, Monday to Friday, 4 to 5 p.m. Please pick up in the front of the school. They are free and open to youth 18 and under from North Adams, Adams, Cheshire and towns of the Northern Berkshire School Union.

• Williamstown Elementary School: Monday to Friday from 9:30 to 10:30 a.m. Anyone in Lanesborough or Williamstown wishing to participate in the program is asked to call and leave their information at 413-458-9582, ext. 1195, or email The district asks that potential recipients respond in advance so it can plan for the proper number of meals. Delivery is available for seniors who ask in advance; leave a call back number when you notify the district. Residents who need breakfast items are asked to leave that information in their message.

• Lanesborough Elementary School: Monday to Friday from 9:30 to 10:30 a.m. Anyone in Lanesborough or Williamstown wishing to participate in the program is asked to call and leave their information at 413-458-9582, ext. 1195, or email The district asks that potential recipients respond in advance so it can plan for the proper number of meals. Delivery is available for seniors who ask in advance; leave a call back number when you notify the district. Residents who need breakfast items are asked to leave that information in their message.

Food delivery

• Meals on Wheels (Elder Services), Berkshire County Wide - Monday-Friday around Lunch Time. Call 413- 499-0524.

Senior-only supermarket hours

• Big Y: 7 a.m. to 8 a.m. for customers who are 60 and older or have compromised immune systems.

• WildOats: The 9 to 10 a.m. hour is now reserved exclusively for senior shoppers.

• Stop and Shop: from 6 to 7:30 a.m. daily.

• Walmart: 6 to 7 a.m. on Tuesdays.

• Adams Hometown Market: Daily from 7 to 8 a.m. For 60-plus, immunocompromised, first responders.

Local farms and food

• Roots Rising Virtual Farmers Market: If you are a SNAP recipient there is a code to receive $30 worth of free produce and free delivery.

Food transporation

• Adams COA Van: Brown Bag Delivery, Grocery Shopping during Senior friendly hours if they chose. Call COA.

• The Williamstown COA van will be able to bring people to the North Adams Stop and Shop on Tuesday and Thursday weekly starting March 24th and continuing at least until the week of April 6th. Contact the Harper Center at 458.8250 at least before 2:00 PM on the preceding Monday and Wednesday to advise us of your interest.

Other services

• New England Farmworkers Council (childcare vouchers) 413-236-5890; 866-573-4684

• Department of Early Education and Care: 413- 788-8401

• Berkshire Nursing Families: 413- 743-5338.

• WIC: 510 North Street & North Adams WIC sites are currently closed until further notice, but we are serving our Participants over the phone. If you already have an upcoming appointment, we will call you in the near future to help you and to load your benefits onto your WIC Card. If you do not have a scheduled appointment or if you have questions, please call our Pittsfield office at 413- 447-3495 - if we are unable to answer, please leave a voicemail. We will call you back as soon as possible and apologize for the delay.

• Need diapers? The Northern Berkshire Community Coalition has teamed up with The Family Center at Child Care of the Berkshires, Inc. so that families can have access to diapers. If you need diapers call the Coalition at 663-7588 to arrange a time for pick up.

• Berkshire Community Diaper Project: Email or call at 413-446-5038 to let me know if we can be of help.

• Parental Stress Line. The current national health emergency is causing many parents anxiety. How do I protect my children? What do I tell them? Or simply, how do I keep them busy when there is no school? The Parental stress line counselors are still there to listen to your concerns and problem-solve with you, 24-7, free and confidential. Call: 800-632-8188.


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