Chamber of Commerce to remain open; volunteers needed

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MANCHESTER >> The Manchester and the Mountains Regional Chamber of commerce will remain open for now, staffed by volunteers, while a longer term solution is sorted out.

Two area lawyers, Art O'Dea and Amy Klingler, addressed an overflow crowd of more than 70 area residents, many of them area businesspeople who filled the Kilburn Meeting Room at Manchester's Town Hall Tuesday to learn more about the status of the Manchester and the Mountains Regional Chamber of Commerce and the steps being taken to save and salvage the organization, as well as offering suggestions and advice from the audience.

"The communities that are served by the Chamber really need to think about how they want to move forward," said Klingler. "Going into the future, we need to know what you want to continue.'

In the sort term, the Chamber would still be able to host the annual car show, scheduled for June, as well as assist the Lions Club and the Make-A-Wish Foundation with the Maple Leaf Half Marathon, as well as publish the visitor and area guides it has helped produce. The Visitor's Center on Bonnet street, which opened in 2012 and last year served more than 14,000 visitors will also remain open, if on more limited hours depending on the amount of volunteer staffing support, she said.

Klingler said the chamber's board of directors had held a meeting on Monday, and appointed a financial trustee, Don Keelan, a CPA from Arlington, to review its financial records and get an assessment of its condition and viability. She said that there had been no evidence that she had seen so far of financial irregularities or improprieties.

The business organization abruptly closed its doors last Friday, March 18, citing revenue losses from declining memberships and an inability to continue offering discounted rates for health insurance following the arrival of state health exchanges in 2014.

Then, on Monday, the chamber released a statement saying that would continue operations, following discussions with community members and advisors, terming the earlier closing as a "short term emergency measure."

On Tuesday, the chamber released another statement, stating that its initial announcement last Friday was driven by "an immediate concern of meeting operating expenses during a period of decreasing membership and delinquent dues.'

Klingler told the audience that the Chamber had seen a more than 50 percent decline in its dues paying membership over the past eight years, falling from more than 700 to about 347, and several of those were delinquent as well.

The Chamber's board of directors was planning to meet again on Wednesday to continue its discussions on how to keep the organization afloat while it transitioned to something that would be sustainable.

Arthur O'Dea, in his remarks, likened the Chamber to a "phoenix rising from its ashes."

"I do think the chamber is now in a situation where it has to be looked over carefully," he said. "We have to take it out of the ashes and get it going again."

Ivan Beattie, the chairman of the town's Select Board, said the town wanted to help where it could, noting at the start that this was an "unusual meeting," in that the select board was addressing a non-municipal issue and that there was no direct connection between the town of Manchester and the Chamber of Commerce, an independent, nonprofit organization.

"We would like to be involved in the conversation," he said, "because in the menu of conversations that we've been looking at municipal participation could be a possibility."

For the next 90 minutes, the audience offered advice and suggestions about issues confronting the chamber. Some noted a lack of communication, with others seeing the situation as an opportunity to overhaul the organization to make it a better fit for the town and the surrounding area.

The Chamber had sought to transform itself into a new entity to be known as "The Partnership," which hoped to attract both public and private financing to move forward into more emphasis on destination tourism marketing and economic development. While several area towns approved the chamber's financial requests during town Meeting voting earlier this month, voters in Manchester turned thumbs down on the chamber's request for $25,000 in public funding, which represented one-third of the $75,000 in public money being asked for. The vote failed by a scant five votes, and initially, the Chamber signalled an intent to try for a reconsideration and re-vote of the measure. Last week, however, they changed their minds on that course of action.

The issue of a regional approach versus one that centered on Manchester was another theme of the discussion during the second half of the meeting, with several audience members urging that a "big picture" orientation, where the surrounding communities and Manchester be seen as having similar interests and reasons to work together, be maintained.

Ron Mancini, a local business owner, and one who helped coordinate a program that uses town funds to help market Manchester, said that he thought that both the chamber needed rebuilding and that he agreed with others who has spoken previously about the importance of a regional approach to promoting the area. But at the same time, a healthy Manchester was the best way to help surrounding towns.

"The way Manchester can contribute to a regional economy is by being an extremely strong town; it's the economic center of the region," he said. "It's also the most identifiable brand name – that would help the region."


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