State Auditor Doug Hoffer is going to put Vermont's plans to correct ongoing problems with its health care exchange under the microscope, he said Monday.

Thousands of Vermont Health Connect customers are still having trouble making changes to their coverage, fixing billing issues or editing personal information.

"Is the state taking the steps to get this right?" Hoffer said. "We'd like to try and help answer that question."

Lawrence Miller, chief of health care reform, said the administration welcomes the performance audit. It's their priority to learn from the pitfalls of Vermont Health Connect, Miller said.

Hoffer and his staff considered a number of focus options for the performance audit. They decided the project's contract issues were "well trodden," and they could add more value by looking at the state's overall approach to building the exchange.

"What we're doing here takes it up a notch from 5,000 to 30,000 feet to look at all these things together," Hoffer said of the issues raised in consulting reports.

Performance audits culminate in reports with findings and recommendations, which are released to state agencies, legislators and the public. The auditor's report will focus on how the project was managed and its recommendations will focus on how the state can improve its approach to large-scale IT projects.



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