I want to share the good experience my husband and I have had working with the staff and management at the Vermont Veterans’ Home. Vincent Plagenza, my husband, has resided at this facility since January 2011. Vince has resided at three other facilities prior to his arrival at the Vermont Veterans’ Home. Because of this, we have a good comparison for the quality of services, medical care, etc.

The facility meets all of Vince’s needs and for that I’m very thankful.

I realize there is no perfect situation. What I value most is that the staff is always willing to listen to any question/concern I have and we work toward an amicable solution (and this includes his treating physicians). Everyone promptly responds to my phone calls/questions. They follow up when they say they will and I’m never left wondering the outcome of a situation. I live in Connecticut so it is crucial that I have an effective line of communication with the staff.

Knowing that Vince is well taken care of gives me and our three daughters peace of mind.

I extend my sincere appreciation to the staff and management at the Vermont Veterans’ Home.

ROSEANNE PLAGENZA

Somers, Conn. Re: ‘Cave Man’

I know Bill through SOVARC, the Bennington amateur radio club, and never knew the entire story. It is inspirational and shows how an individual can rise up from adversity.

LEN LEVINE

Bennington