Karen and Tony Urbon stand at the entrance of their new location of Urbon Complete Auto Care, 923 Vt. Route 7a in Shaftsbury.
Karen and Tony Urbon stand at the entrance of their new location of Urbon Complete Auto Care, 923 Vt. Route 7a in Shaftsbury. (Tom Momberg)

SHAFTSBURY -- Tony and Karen Urbon of Urbon Transmission took over West Mountain Auto, 923 Vt. Route 7A, under the name of Urbon Complete Auto Care on June 16. The Urbons left behind the repair shop on Harwood Hill Road in Bennington for the new space, which is complete with four large bays and heavy duty lifts.

"This is a great location," Karen Urbon said. "We are so busy: Business is really good There are days that we go home and go straight to bed."

The Urbons are leasing the building from previous West Mountain Auto owner, Trevor Mance, after Mance sought out the couple to fill the space. He left the auto care industry to focus on his commercial hauling, demolition, recycling and commercial composting services at TAM Waste Management.

The Urbons originally opened their transmission service in North Hoosick in 1991. They left the industry for five years before returning to Bennington in October 2013. Karen Urbon said that increased business as the only area transmission repair service in the area inflated the need for expansion.

Urbon's motto is "Shop local, buy local, fix local." Karen Urbon said often corporate mechanics will replace an entire transmission in a vehicle rather than fixing or replacing a few components.

"Especially in Vermont, people like that," Urbon said. "They don't want to go to a dealer, a Walmart or a Sam's Club if they can go to a smaller place."

Urbon belongs to a mechanic network based out of California called Tech Line Auto, which will assist Urbon in pinpointing transmission issues with certain makes and models of vehicles. Karen Urbon said replacing one part can save customers money versus overhauling the entire transmission.

Urbon said they once only specialized in transmissions because they started with customer referrals from other mechanics. As the business grew and built a substantial customer base, Urbon accepted more business.

"Transmissions are going to go bad: There are a lot of older cars on the road," Karen Urbon said. "But, there are a lot of people that need brake work and a lot of other everyday work. We don't want to turn business away. We would rather get bigger."

In leasing the new space, Tony Urbon has access to more tools, the latest scanners and computer programs. He has hired another mechanic with the intention of hiring more to keep up with increased business. The Urbons will eventually look to equip the building with an alignment rack to expand offered services.

Urbon's hours of operation will remain the same: Monday through Friday, 9 a.m. to 5 p.m. Call to schedule service at (802) 445-3031.

Contact Tom Momberg at tmomberg@benningtonbanner.com. Follow him on Twitter @TomMomberg