MONTPELIER (AP) -- While Vermont officials work out glitches in the new online health insurance exchange, officials are offering a low-tech way to get the information -- on paper.

Employers can download forms before choosing their plans, said Commissioner Mark Larson of the Department of Vermont Health Access.

But he acknowledged that the online applications have more information than the paperwork does.

He also told Vermont Public Radio (http://bit.ly/19g1yL6 ) that the Vermont Health Connect website, which opened Oct. 1, is still having problems fully accommodating the thousands who are attempting to use it.

"We are not satisfied that we have gotten to the point that we expect Vermont Health Connect to be at," Larson said. "We’ve made significant progress over the past week that we are happy to see, but we continue to work very diligently to make sure it gets to the place where people can use it and not have to address some of the ongoing challenges that they are seeing today."

Many employers and employees were having trouble logging in and staying on the website last week. Because it’s slow to respond some brokers are not using it until it improves.

Tom Rugg, a Hickock Boardman Insurance Company account executive, said clients are asking brokers for advice.

"It puts us in a difficult position because we as brokers haven’t had a whole lot of training on the site in terms of the functionality and what it looks like," he said.


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"We’ve been given screen shots over the several weeks, but again we haven’t been able to play with the true functionality of the site and how it indeed works."

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Information from: WVPS-FM, http://www.vpr.net