BENNINGTON >> Southwestern Vermont Medical Center's Patient Safety Officer Alex Heintz and Administrative Director of Quality, Safety and Value Evelyn Schlosser were recognized recently as Certified Professionals in Patient Safety (CPPS) by the Certification Board for Professionals in Patient Safety (CBPPS), a program established by the National Patient Safety Foundation (NPSF).

"Earning this credential attests to Alex's and Evelyn's professional competency in patient safety science and application," said Tejal K. Gandhi, MD, MPH, CPPS, President, CBPPS. "This achievement demonstrates their expertise in this critical discipline and positions them among those committed to and leading patient safety work."

Heintz served as Southwestern Vermont Health Care's administrative director of Patient Safety and Quality from 1997 – 2014 and the health system's patient safety officer since 2014. She is a Certified Professional in Healthcare Quality, a Certified Lean Expert, and holds a Six Sigma Black Belt from the Juran Institute. She has worked in the health system since 1984, before which she was a journalist with the Bennington Banner. She received a bachelor's in English from the University of Vermont in 1978.


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Schlosser is the administrative director of Quality, Safety and Value for Southwestern Vermont Medical Center and Dartmouth-Hitchcock Putnam Medical Group and the Magnet program director for Southwestern Vermont Medical Center. Previously, she worked as the director of Quality and Patient Safety for the Norris Cotton Cancer Center at Dartmouth-Hitchcock in Lebanon, NH. She is a Certified Professional in Healthcare Quality, a Certified Lean Expert, and holds a Six Sigma Black Belt.

Schlosser holds a master's of Public Health from Dartmouth College's Center for the Evaluative Clinical Sciences in Hanover, NH; a master's in Healthcare Management from Norwich University – The Graduate Program of Vermont College in Montpelier, VT; and a bachelor's in Nursing from Widener University in Chester, PA. She also completed the U. S. Army Officer Advanced Course – U.S. Army Nurse Corps in San Antonio, TX. She has published and presented on various health care topics since 2001 and has served on the boards of trustees for health care organizations, including the Valley Regional Hospital, Claremont, NH, and the Visiting Nurses Association and Hospice of Vermont and New Hampshire, West Lebanon, NH.

Heintz and Schlosser earned this credential in part by passing a rigorous, evidence-based examination that tests candidates on their competency in patient safety science and application. They are among only nine professionals with the certification in the state of Vermont.

Southwestern Vermont Health Care (SVHC) is a comprehensive, preeminent health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVHC's providers are members of the Dartmouth-Hitchcock Putnam Physicians, a multispecialty medical group operated in partnership with Dartmouth-Hitchcock. SVHC includes the facility; the SVHC Foundation; and Southwestern Vermont Medical Center (SVMC), which includes 19 primary and specialty care practices. Primary care offices are located in Bennington, Manchester, Pownal, and Wilmington. To learn more, visit svhealthcare.org.

NPSF an independent, not-for-profit organization, has been a central voice for patient safety since 1997. The organization offers education, membership programs, and an annual conference that draws health leaders, practitioners, and patient safety professionals from around the world.